Privacy Policy
Effective Date: September 1, 2025
Organisation: Resurge India Foundation
Registered under: Indian Trusts Act, 1882 (Reg. No. 181/4/22)
Website: www.resurgeindia.org
1. Introduction
- Resurge India Foundation (“Resurge”, “we”, “us”, or “our”) operates the websites and web properties under the domain www.resurgeindia.org (the “Site”). Resurge is committed to protecting the privacy and security of personal information we collect.
- This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, where it is stored, and the choices and rights available to you. By using the Site or providing information to Resurge (for example, to donate, volunteer, register for events, or subscribe to communications), you agree to the terms in this Privacy Policy.
- If you have questions about this policy, please contact us at contact@resurgeindia.org (please replace if you use a different operational address) or via the Contact page on the Site.
- We may update this Policy from time to time. We will publish the revised Policy on the Site with a new “Last Modified” date. Continued use of our Site after posting constitutes acceptance of any updated Policy.
2. How we collect information about you
Information you give us
We may collect information when you:
make a donation or purchase;
create an account or profile on the Site (if such feature exists);
sign up for newsletters, campaigns, or event registrations;
apply to volunteer, work, or provide services to Resurge;
contact us (including via email, phone or social media);
submit forms, surveys or feedback; or
otherwise interact with the Site.
Typical information collected includes:
name, postal address, email address, phone number, organization name and job title;
payment information required to process donations (collected and processed by third-party payment processors — see Section 4);
demographic data (e.g., age, country) and optional details (for example, dietary or accessibility needs for events) where voluntarily provided;
records of your communications with us and your preferences; and
any other information you choose to provide.
Information we collect automatically
When you visit and use the Site, we may automatically collect:
device and browser information (e.g., IP address, browser type/version, device identifiers);
technical data about your visit (pages viewed, referral source, operating system, timestamps, clickstream data); and
cookie and similar tracking data (see Cookies Policy below).
Information from third parties
We may receive information about you from third party sources such as fundraising platforms, payment processors, volunteers, or public databases to verify and update our records, process donations, or provide services you requested.
Special / sensitive categories
On occasion we may ask for limited sensitive information (e.g., health or accessibility needs) to support event participation or to communicate appropriately. Supplying sensitive information is voluntary and will be used only for the purpose you agreed to and kept confidential.
Children
Our Site is not intended for children under 18. If you are under 18, do not provide personal information without parental consent. Minors may not make donations on the Site without parental or guardian authorization.
3. Why and how we use your information (purposes and legal basis)
We process personal information for legitimate organizational, legal and operational purposes, including:
To process donations and transactions. To accept, authorize, reconcile and acknowledge donations made online or offline. (Processing is necessary to fulfil the contract or donation request.)
To communicate with you. To send confirmations, receipts, newsletters, donor updates, campaign information, event notices, or other communications you have opted into. (With your consent or for our legitimate interests.)
To manage events, programs and volunteer activities. To administer registrations, provide event information, and accommodate accessibility or health requirements.
For administration and record keeping. To maintain accurate records, financial reporting, auditing, tax and regulatory compliance.
To improve our services and Site. For analytics, system security, fraud detection, and website performance improvements.
To comply with legal obligations. To respond to lawful requests from government bodies, courts, or regulators, and to follow anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
For fundraising and marketing. To send you material about our work and fundraising opportunities if you consent or where permitted by applicable law; you may opt out at any time.
Where required by law or where we rely on consent, we will obtain your permission before processing your personal data for specific uses (e.g., marketing). Where processing is based on legitimate interest (e.g., fraud prevention, direct communications about our programs), we will balance those interests against your rights.
4. Payment processing & security
Third-party processors. Online donations and payments are processed by third-party payment processors selected by Resurge. These providers (for example, card processors, UPI/Netbanking gateways, wallets) collect and process payment credentials. Resurge does not store full payment card numbers or CVV codes on its servers unless tokenized by a compliant provider.
Security standards. We require payment processors to comply with industry security standards such as PCI-DSS and use TLS/HTTPS for Site pages that collect payment or personal information.
Transaction metadata. Resurge may retain transaction metadata (date, amount, donor name, receipt number) for accounting and donor acknowledgment.
Fees and currency. Transaction fees, currency conversion charges, or bank fees may apply and may be deducted by processors; donors may be offered an option to cover processing fees where available.
4. Payment processing & security
Third-party processors. Online donations and payments are processed by third-party payment processors selected by Resurge. These providers (for example, card processors, UPI/Netbanking gateways, wallets) collect and process payment credentials. Resurge does not store full payment card numbers or CVV codes on its servers unless tokenized by a compliant provider.
Security standards. We require payment processors to comply with industry security standards such as PCI-DSS and use TLS/HTTPS for Site pages that collect payment or personal information.
Transaction metadata. Resurge may retain transaction metadata (date, amount, donor name, receipt number) for accounting and donor acknowledgment.
Fees and currency. Transaction fees, currency conversion charges, or bank fees may apply and may be deducted by processors; donors may be offered an option to cover processing fees where available.
5. Where we store and process your information
Storage & transfers. Personal information is stored on secure servers and in cloud services used by Resurge and our service providers. Information may be transferred to, stored in, and processed in countries outside India. Where cross-border transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable law.
Security. We implement administrative, technical and physical safeguards designed to protect data from unauthorized access, disclosure, alteration or destruction. However, no internet transmission is completely secure; transmission of data is at your own risk.
6. Who we share your information with
We may share personal information with:
Service providers and processors who perform services on our behalf (payment processors, email and CRM providers, hosting/cloud providers, analytics, fundraising platforms, professional advisers);
Regulators, courts or law enforcement where required by law;
Third parties involved in events or campaigns (e.g., event venues or co-hosts) where you have agreed to share your data for those purposes; and
Other organizations where you have provided explicit consent for us to share your data.
We will never sell your personal data to third parties for marketing purposes.
7. Donor anonymity, acknowledgements and sharing preferences
If you request anonymity or request that your donation not be publicly acknowledged, we will respect that request to the extent practicable and consistent with legal and regulatory obligations (for example, regulatory reporting that requires donor names for gifts above certain thresholds). Public listing of donors will occur only with explicit consent.
8. Data retention
Depending on your jurisdiction and applicable law, you may have rights including:
the right to access personal data we hold about you;
the right to rectify inaccurate personal data;
the right to request erasure of personal data (subject to legal retention obligations);
the right to restrict or object to certain processing;
the right to portability of your personal data in a machine-readable format; and
the right to withdraw consent to processing you previously authorized.
To exercise these rights or to update your preferences, please contact us at contact@resurgeindia.org or through the Site’s contact form. We will respond as required by applicable law. Where you are a resident of the EU/EEA/UK, additional rights under the GDPR may apply and we will handle requests consistent with those requirements.
You may unsubscribe from marketing or fundraising communications at any time using the unsubscribe link in our emails or by contacting us.
10. Complaints
If you have concerns about how we process your personal data, please contact us first at contact@resurgeindia.org so we can try to resolve your complaint. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
11. Cookies and similar technologies
Please see our Cookies Policy below for details about cookies, how we use them, third party cookies, and how to manage them.
12. Changes to this Privacy Policy
We may update this Policy occasionally. We will post a revised Policy on the Site with the date of last modification. Where changes are material, we will take reasonable measures to notify users.
13. Contact information
For questions about this Policy, data access requests, or other privacy matters, contact:
Email: office@resurgeindia.org
Website: www.resurgeindia.org/contact-us
14. Additional notes
Where applicable, specific country/region supplements may be published to address local legal requirements.
This Policy is a statement of Resurge’s general privacy practices and not a contract; in case of conflict with legal obligations, the law governs.
COOKIES POLICY
1. What are cookies and why we use them
- A cookie is a small text file placed on your device by websites to store information that helps improve your browsing experience. Resurge uses cookies and similar technologies for purposes including:
- Essential site functionality (session management, security);
- Performance and analytics (to understand how the Site is used and to improve it);
- Functionality and preferences (to remember language, region or preferences); and
- Marketing and advertising (to measure and deliver relevant content, where permitted).
2. Types of cookies we use
- Strictly necessary cookies: Required for the operation of the Site and cannot be disabled without impacting functionality.
- Performance/analytics cookies: Collect anonymous usage data to improve Site performance.
- Functional cookies: Remember user preferences and settings.
- Targeting/advertising cookies: Used by third parties to deliver relevant advertisements and track user behavior across sites (only used where you have consented where required).
3. Third-party cookies
Third parties (such as analytics providers, social networks or advertisement networks) may place cookies when you use our Site. These third parties operate under their own privacy and cookie policies. We recommend you review the privacy policies of such third parties.
4. Changes to Cookies Policy
We may update this Cookies Policy to reflect changes in the Site or legislation. We encourage you to review it regularly.
LEGAL & COMPLIANCE NOTICE
This Privacy Policy and Cookies Policy are provided to help Resurge adopt privacy best practices and to inform donors, volunteers and users. They do not constitute legal advice. Resurge India Foundation should obtain appropriate legal review to ensure compliance with Indian law (including the Information Technology Act and any applicable data protection or privacy rules) and with any other jurisdictional obligations that apply to donors or users located outside India.